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Patient: Register and book an
appointment

The
traditional approach to seeking appointment with doctors is one of the few
things that I had wished could be done differently. Having to literally travel
and visit the place hoping that you would actually find fi the place is on or
even if the doctor is available was considerably a challenge, especially if a
person has to travel a longer distance. The problem deepens when a patient
fails to even secure an appointment with the doctor due to a long que outside
the premise, which sometimes leave patients an attended to due to time
limitations. However, with this online booking, I feel like finally someone has
answered my wish. I can now interact and have my issues addressed whilst at
home before the actual visit, which is also guaranteed following the fact that
I can schedule appointment with the doctor based on certain grounds that are
within the doctor’s as well as my calendar.

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The
interface, right from the ‘register’ to within various pages, it was relatively
simple and clear, which made it easy to go through and complete the process of
booking an appointment online. Navigation is an aspect that I have always
considered crucial when it comes to webpages due to the fact that I find it
demoralising having to deal with complex designs. However, just as it would
happen to quite a number of other people, I tend to look for information
relatively fast, for which was perfectly accounted by the clear, concise, and
easily understood navigation within the webpage; it was relatively easy to
locate an option that prompts for new booking.

Even
though booking an appointment may have relatively easy, which I notice upon
completing it, I realised that I could have spent less time going through the
whole process could there be guidelines that direct new users through various
navigations. Having options that employ previous search histories and relevant
patient records to obtain patient-specific recommendations and direct new users
about how to book an appointment based on what he or she is looking for would
be make the entire process simple for users. However, I think the ‘popup’
window with appointment from was an integral feature that redirects the
attention of the user from the congested surface with relatively many pages to
differentiate to a simple one page that only prompt for answers. In conclusion,
registering and booking appointment was made easy by navigations that were
clear, concise and easily understandable.

Doctor: logging in the system and
reviewing patient records then requesting for more information

There
are many factors that were definitely considered to produce such good level of
clarity and simplicity, amongst other features that the design offers to users.
The development factors, including platform constraints, tool kits and
components libraries, which are normally oriented towards improving visual
communication, produced an interface design that has more quality feature
regarding visibility According to Head (1999), a good interface design is a
reliable and effective intermediary that is able to send the correct cues so
that the task will be done – no matter how minor, artful, or incidental the
design might look to be”. Right from the ‘log in’ platform, the design of the
pages is organised; there is consistency, well organised screen layout,
relationships between various pages and navigability are some of the factors
that I noticed to have improved the organisation of interface. Regarding
consistency, the design features good internal, external, and real-world
consistencies that feature different kinds of items and behaviour that have
their own special appearance, Appearance- does it give a clue about the product
(Smith & Green, 1980).
Interaction designers develop wireframes or protypes to layout interaction in
the product. . The colour use in most parts of the design provide not only
visual effects, but also real-world consistence in which users can relate
features of the design with real-world experiences, observation and perception.
For example, whilst sending a message to a patient that had booked an
appointment early and inquire for more information, the severity colours;
green, yellow, and red; induces the perception of urgency and importance in the
minds of users at both ends to optimise the accuracy and reliability of
information that is sent and received. I believe that this is one of the
features that make the design more productive in clinical context Dix et al. 2004 states that, “Interaction involves at
least two participants: the user and the system.

Besides
the screen layout of the interface that made it easy to locate various feature
due to its use of a grid structure, standardised layout, and group related
layout, I think the clear, consistent, and strong relationships between various
elements made location of menus and dialogue boxes relatively easy. Due to this
screen layout, I was able to easily locate information about patient bookings with
respect to dates and time that made it very simple to understand issues for
which these patients seek solutions and respond appropriately with optimised
ease. Navigability techniques that feature in the interface also improved its
usability, usability is important because usability
refers to the quality of the interaction in terms of parameters such as time
taken to perform tasks, number of errors made, and time to become competent
users (Zhang et al., 2004). . With ‘popup window’, dialogue
boxes, bulleted items, and well-structured forms and tables, the interface an
initial focus on patients for the viewer’s attention, direct attention to
important or secondary items that further simplifies navigation and make the
entire process simpler. For example, after navigating and locating a booking
about a patient, clicking on the view provides a popup window that offers
information in table form and then allow for commencing a messaging
conversation with the patient. Therefore, I think logging into the interface,
reviewing patient’s information and inquiring for more information was
relatively simple due to various features in the interface design that I have
mentioned earlier in this and the previous paragraph.

Patient Administrator: logging in the
system and viewing patient record history

 As a patient administrator, good
administrative record keeping practices are some of the areas that I consider
crucial to the overall task or responsibility completion. To improve patients’
experience as well services that are offered to them, it is imperative that
track records are kept appropriately to inform nay necessary adjustment to
their plans. Also, a good record keeping practice makes it relatively easy to
hold people accountable and responsible for their actions, which then optimise
the level of efforts that they put into serving patients. As I was logging into
the patient administrator system, I realised that having records about a
patient in a central location is not only the positive side of the system but
also the fact that it was relatively easy to locate various items and dialogue
boxes and navigate various pages. Navigability techniques that feature in the
interface also improved its usability. The dialogue boxes, bulleted items, and
well-structured forms and tables, allowed the interface initial focus on a
patient, directed my attention to important or peripheral items that further
simplified navigation and made the entire process simple.

 

References:

Head,
AJ (1999). Design wise. Medford: Thomas H Hogan Sr.

Dix,
A., Finlay, J., Abowd, G., & Bealle, R. (2004). Human–computer interaction (3rd ed.). New York, NY: Prentice Hall.

Smith, H and Green, T (1980). Human Interaction with Computers, Academic Press

Zhang, P., Nah, F.F.-H. and
Preece, P. (2004).  “HCI Studies in
Management Information

     Systems,” Behaviour and Information Technology, vol. 23, no.
3, P147-151

 

 

 

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